SỞ GIÁO DỤC VÀ ĐÀO TẠO HẢI PHÒNG TRƯỜNG THPT TRẦN NGUYÊN HÃN

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks.

In an era where the hospitality industry faces severe staffing challenges, with a staggering 87% of hotels reporting shortages, hotel automation becomes increasingly vital. (1) ____________. AGES are not merely technological advancements; they are strategic solutions that offer a new dimension of efficiency, personalization, and scalability in guest services. These systems redefine the interaction between hotels and their guests, providing a seamless, responsive, and personalized service experience (2) ____________.

The core of AGES lies in their sophisticated technology stack. These systems are built on a foundation
of artificial intelligence, machine learning, natural language processing, and data analytics. (3) ____________. The AI behind these systems is constantly learning from interactions, enabling a more personalized experience for each guest. For hotel executives, understanding these components is essential for effective deployment and utilization.

AGES shine in their ability to personalize guest interactions. By analyzing previous interactions and preferences, (4) ____________, making each guest feel uniquely valued. Additionally, their efficiency in managing inquiries is a game-changer. AGES can handle a high volume of requests simultaneously, reducing wait times and improving the overall guest experience. (5) ____________.

Read the following passage about the urban shift and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions.

[I] In an increasingly digital world, the threat posed by virus writers and hackers is ever-present. [II] These individuals use their skills to exploit vulnerabilities in computer systems, often leading to significant financial and personal information loss. [III] Virus writers create malicious software - viruses, worms, and ransomware - to infiltrate systems, whereas hackers might break into systems for various motives, including curiosity, financial gain, or political activism. Understanding their methods is crucial in mitigating risks. [IV]

Typically, virus writers operate by identifying security flaws in software and systems. Once a
vulnerability is found, they design code that can infect devices, often propagating through networks orexternal devices. Hackers, meanwhile, may use similar tactics but often engage in more extensive infiltration activities, stealing sensitive data instead of merely causing disruption.

Protection against these threats involves not only technical measures, such as firewalls and antivirus software, but also awareness and education among users. By recognizing suspicious behaviors, such as unsolicited emails or unfamiliar software installations, individuals can protect themselves from potential attacks.

Ultimately, as technology evolves, so too must our strategies for defending against these cyber adversaries. Understanding the motivations and techniques of virus writers and hackers can empower individuals and organizations to take proactive measures in safeguarding their digital environments.

Read the following advertisement and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks.

STAY FIT WITH VIRTUAL TRAINERS

“Am I exercising correctly? How can I stay (22) ____________?” Many people struggle with these questions when working out alone. But now, there’s an easy way to stay on track! A fitness company (23) ____________ a new app recently, SmartCoach, (24) ____________ virtual traine rs to guide users throughpersonalized workouts. When you sign up, you can select your fitness goals, helping the app (25)____________ the best plan for you. You will also get real-time feedback (26) ____________ your progress.
If you want to do a full-body workout, follow a strength or cardio session. If you prefer to (27) ____________ a completely new approach, try yoga or stretching exercises. Why don’t you try out this highly effective appto make fitness fun and convenient? Don’t wait any longer—put in the effort and achieve your health goals today!

Read the following passage and mark the letter A, B, C, or D on the sheet to indicate the correct answer to each of the questions.

Soft and hard skills are both crucial in various jobs. Soft skills are interpersonal and personal characteristics that help people interact effectively, while hard skills are specific abilities that can be measured and quantified.

In many professions, such as teaching, soft skills like communication, empathy, and patience are crucial. Teachers need to effectively communicate with students and colleagues to create a positive learning environment. Empathy helps teachers understand students’ needs and concerns while patience helps them handle difficult situations calmly. In the business world, soft skills like communication and leadership are highly valued. Effective communication enables employees to convey ideas, collaborate, and build strong
relationships with clients and colleagues.  Leadership skills are necessary for guiding teams toward common goals.

In contrast, hard skills like subject knowledge, lesson planning, and classroom management are also essential for teachers. A solid understanding of the subject matter allows teachers to deliver accurate lessons. Effective lesson planning ensures that learning objectives are met, while strong classroom management skills help maintain discipline and order. Hard skills like medical knowledge, technical proficiency, and attention to detail are essential in healthcare. Healthcare professionals must have sufficient medical knowledge to diagnose and treat patients accurately. Technical proficiency in operating medical equipment ensures accurate diagnosis and treatment, while attention to detail is crucial for patient safety. Hard skills such as analytical thinking and project management are essential in business. Analytical thinking helps professionals analyze data and ensures effective budgeting. In conclusion, both soft and hard skills are essential in different jobs. Both types of skills complement each other and are crucial for achieving excellence in various professions.

Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions.